Missing or Wrong Deposits

If you forgot to use a Payment ID or Attachment ID (e.g. ETN, XMR, WAVES etc.) or used an incorrect one, then your deposit will not be credited.

Deposit made to incorrect receiving / deposit address or Unlisted token deposited:

Btcsquare generally does not offer a token/coin recovery service.

However, if you have suffered a significant loss as a result of incorrectly deposited tokens / coins, Btcsquare may, solely at our discretion, assist you in recovering your tokens/coins. Btcsquare has comprehensive procedures to help our users recovering their financial losses. Please be noted that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance.

Contact Btcsquare support with the following details:

  • The email address of your Btcsquare account
  • Token name
  • Deposit amount
  • The corresponding TxID

Deposit to an incorrect address which doesn't belong to Btcsquare:

If you have sent your tokens to an incorrect address which does not belong to Btcsquare. We are unable to provide you any further assistance. You are suggested to contact the relevant parties (owner of the address or exchange/platform which the address belongs to).